Person Centred Support


Principles our staff follow at Easy iCare


The person should do as much as they can for themselves to feel valued, capable and confident.


The person should work towards the most independent stage they can reach even when this takes longer for staff.


The environment should be set up with natural prompts rather than providing instructions e.g. having an alarm to get up rather than being told by staff when it’s time to get up.


Being person-centred does not mean allowing people to avoid personal responsibilities e.g., doing your own laundry, or communal responsibilities e.g., participating in the household shopping. It does mean taking a flexible approach that suits the person’s overall goals e.g., doing a greater share of household cleaning because they don’t like doing the shopping, paying someone to do their ironing for them because they hate it.

Levels and types of assistance



the person participates without prompting or assistance from staff


Non-verbal cues

the person has a natural cue to remind them of what to do e.g., clothes for the day are laid out on the bed, towel is handed to them when its time to finish in the shower, dishcloth placed on table


Verbal cues

The person is given a verbal cue to signal an activity, eg saying “it’s nearly 8 o’clock” (the time the bus arrives), “the laundry looks dry”, “the floor is a mess”



the person is told what to do e.g., “wash under your arms”


Augmentative communication

There is a visual aid or communication device to help the person; e.g. visual instructions on how to make a cup of tea, load and turn on washing machine; routine board so person knows what is happening next.


Modified equipment

the person has something modified to participate, e.g. particular cups to prevent spillage, trolley to wheel out laundry



the staff first model what needs to be done, then the person does it e.g. make a cup of tea alongside the person, demonstrate washing your arms


Physical assistance

Staff provide physical help to enable the person to participate, e.g. lift the person, provide support as they walk, feed them.

Programs to improve people’s level of independence and participation involve:

Break the task down

e.g. making a cup of coffee: fill the kettle, turn the kettle on, get the cup out, get coffee out, get a spoon, measure teaspoon of coffee, get milk, put milk into right level, pour water when boiled to the right level, stir, and drink.

Forward chaining

starting with the first part of the task and work forward, i.e., fill the kettle, next time fills kettle and turn on.

Backward chaining

start with last part of task and work back, i.e., stir drink, next time pour water, and stir drink

Make modifications for independence

i.e. use an urn if kettle to heavy, milk jug, set of pictures on steps in making coffee, etc.

Praise performance

immediate positive regard for the person’s effort, e.g., “well done, you can pour your water.”

At Easy iCare we welcome any enquiries

we can do it together